About CMW

Privacy Policy

Our Commitment to Protecting your Privacy

At CMW Insurance Services LTD, we strive to continually provide products and/ or services that meet and exceed the needs and expectations of our customers. Through customer feedback and research we are better able to determine, and in turn fulfill, these needs. We highly respect and value your right to privacy and we want you to feel comfortable about any private information that you provide to us. For this reason we have outlined our Privacy Policy below which discloses the personable information collection, use and disclosure practices of CMW Insurance Services LTD.

This Privacy Statement has been adopted by CMW Insurance Services LTD. and by those organizations using the CMW Insurance Services LTD. trademarks under license from CMW Insurance Services LTD. (referred to collectively as “CMW Insurance Services LTD.”), in order to demonstrate their commitment to the protection of individual privacy.

For the purposes of this statement, “personal information” means information that is personally identifiable to individuals. “Non-identifiable information” means information that cannot be associated with or traced back to specific individuals with any certainty.

“CMW Insurance Services LTD.” herein refers to Any Company directly affiliated with CMW Insurance Services LTD. and or its Exclusive Marketing Agent.

How and when CMW Insurance Services LTD. collects personal information

CMW Insurance Services LTD. collects personal information from individuals on a voluntary basis through registration forms, surveys, contest entry forms, service requests, questionnaires and transaction documents both online and offline. The personal information includes contact information (for example, name, mailing address, e-mail address, telephone number), demographic information, household information, preference information and transaction related information.

CMW Insurance Services LTD. uses personal information that it collects for the following:

  • To communicate with individuals
  • To understand individual needs
  • To provide individuals with products or services that are requested or that is part of CMW Insurance Services LTD’s ongoing service with its customers
  • To conduct, process and complete transactions with customers of CMW Insurance Services LTD.

Disclosure of personal Information by CMW Insurance Services LTD.

CMW Insurance Services LTD. does not sell, rent or trade personal information that it collects. CMW Insurance Services LTD. will not knowingly disclose personal information to any third parties.

Retention of personal information by CMW Insurance Services LTD.

At such time as personal information is no longer required for the purposes stated in this Privacy Statement or other statutory requirements, such personal information will be made anonymous or destroyed.

Collection, use and disclosure of non-identifiable information

CMW Insurance Services LTD. collects and uses non-identifiable information to assess the effectiveness of web site content and traffic. This allows CMW Insurance Services LTD. to improve the quality of visits to web sites managed by it by streamlining visitors’ ability to navigate these sites and developing featured programs and content that will be of interest to visitors. Aggregate non-identifiable information is used to perform statistical analyses of the collective characteristics and behaviour of individuals, and to measure demographics and interests.

Safeguarding personal information

CMW Insurance Services LTD. has taken measures to protect the security and confidentiality of personal information as are appropriate in the circumstances. Personal information is stored in confidential databases and locations in the Greater Vancouver area. These sites have appropriate security measures in place to protect against the loss, misuse and alteration of personal information under the care and control of CMW Insurance Services LTD. Any information transmitted via the Internet, however, may be intercepted by third parties. CMW Insurance Services LTD. does not assume any liability for interception, alteration or misuse of information transmitted over the Internet. CMW Insurance Services LTD. employees are restricted from using and disclosing personal information collected by CMW Insurance Services LTD. other than in accordance with this statement.

The choice to provide personal information or to receive certain information and promotional materials

Individuals always have the choice whether or not they wish to supply CMW Insurance Services LTD. with personal information. Individuals wishing to “opt-out” of receiving certain informational and promotional materials from CMW Insurance Services LTD. or who otherwise object to the collection, use and disclosure policies as provided under this Privacy Statement are asked to contact the Privacy Officer at CMW Insurance Services LTD. by email at privacy@cmwinsurance.com.

Comments and questions

Any comments or questions about this Statement should be addressed to CMW Insurance Services LTD. as follows:

CMW Insurance Services LTD.
700-1901 Rosser Avenue
Burnaby BC V5C 6R6
Attention: Privacy Officer

By email: privacy@cmwinsurance.com
Phone:    604 294 3301
Toll Free:  1 800 263 3313

Any complaints should be directed to:

Gary McKinnon, Privacy Officer
By email:   privacy@cmwinsurance.com
Phone:    604 294 3301 ext. 243

Effective date of Statement

This Statement has been adopted by CMW Insurance Services LTD. as of February 1, 2005. Revisions to the Statement will be posted on www.cmwinsurance.com as soon as practical.

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